Warranties/Returns

Relaxo Bak 100% Satisfaction Guarantee

When you buy any item from Relaxo Bak, your purchase is backed by our 30-Day Money Back Guarantee.

If you are not satisfied with the product(s) you purchased from Relaxo Bak, please contact our customer service department immediately. We believe in our products and will do our very best to correct any problems.

If we cannot correct the problem to your satisfaction, we will provide you with shipping instructions, and refund the product's purchase amount to you.

Return Policy

If we made a mistake, or if your claim relates to shipping damage, we'll refund the return shipping cost. Otherwise, you will be responsible for the cost to ship the item back to us.

Wholesale, distributor and resale customers are not covered by this guarantee.

Returns are accepted only with prior authorization, and the products in question must be shipped to Relaxo Bak in the original condition within 30 days of your receiving them.

Have you ordered already and need to call us about this guarantee? Please call Customer Service toll-free at 1-866-369-6914.